Frequently Asked Questions...
Gift Certificates - If you have a gift certificate that has expired within 60 days, we can reinstate your certificate for an additional 90 days for a $25 fee. Please understand special restrictions may apply to the extension.
Many times our guests ask what is appropriate spa etiquette. Below you will find our most frequently asked questions. This information is provided to help you make the most of your Sanctuary experience.
What do I wear?
The Sanctuary provides robes and slippers if you are having multiple spa services or a package. Simply change and relax! If you don't feel comfortable in our robe you may leave your undergarments on during your treatment (you will be draped at all times).For body wraps you can bring a swimsuit or we can provide you with disposable undergarments to wear during your treatment. For pedicures, we recommend you wear a thong sandal or we can provide you with disposable pedi-flip flops to wear home.
What happens if I show up late for my appointment?
Hectic schedules, traffic jams, you name it- it happens. If you show up late for your appointment, your therapist will gladly accommodate your entire service, if he or she does not have another client promptly following your appointment. If they have a scheduled appointment directly after, they must perform a shorter version of your scheduled service - so the next client does not have to wait.
Do you offer services for men? Yes. We know men like to get pampered too, so we haven’t forgot about you! Our menu features services specifically designed and suited for men. The Gentleman’s Facial, Sport Manicure & Pedicure, Back Facial and Hot Stone Therapy Massage are all great choices for men. Visit our spa services page to view complete descriptions.
Do I have to chat with my massage therapist?
Absolutely not. Your massage therapist is a massage therapist, not a speech therapist. If you feel like chatting, that is up to you. If not, tell your therapist you'd like to quietly relax and enjoy the massage.
I forgot to book waxing. Can I get it done during my facial?
We will always try to accommodate add-on services. Simply check with our front desk staff upon check-in or ask your esthetician/spa therapist. If time permits, we will certainly accommodate you.
Can my treatments be customized to fit my needs?
Certainly. We offer many add-on services and treatment enhancements so you may customize your experience at the Sanctuary. Not sure what is best suited for you? Our therapists are always willing to give individual recommendations and suggestions. We want you to have an effective and memorable experience when visiting our Sanctuary.
Can I put on make-up after a facial?
Our Glo Mineral Make-up line shouldn't cause any post-facial clogging. Feel free to add-on a make-up refresher after your facial, best if booked when making your appointment, however if you forget to book with your facial, simply ask your esthetician or our front desk staff upon check-in. If time permits, we will certainly accommodate you.
Are spa packages served with lunch? All guests are treated to herbal tea and chilled water upon check-in. Select Spa Packages will be served champagne and chocolate covered strawberries.
I live out of the area, but would like to purchase a gift certificate for a friend/family member...
No problem, our website is set-up so you can purchase gift certificates on-line through our secured site. Click on the item you would like to purchase, add to your shopping card, then proceed to check-out. You will receive a confirmation email that your order has been received and is being processed. A Sanctuary representative will ship your gift certificate in an elegant gold sealed envelope to your requested destination. Please include the correct shipping address on your order. An 18% gratuity charge is added to packages. If you would like to include gratuity on an ala carte purchase please contact us.
Should I tip? what's normal?
Leaving gratuities is appropriate for any service related work. Customary gratuity ranges from 15%-20% of the price of the service provided. For your convenience, tips can be taken care of during check out, accepted on checks and major credit cards. Cash gratuity can be handed directly to your therapist or put into a gratuity envelope at the front desk. Gratuity can also be added to your gift certificate purchase, please let our front desk staff know at time of payment.
Getting a facial?
We recommend consulting with your esthetician before you begin your treatment, to discuss your options, new offerings, and what might best benefit you. Please let your esthetician know if you prefer more massage, if you want your pores thoroughly purged, or if you have skincare issues or concerns you would like addressed. Our goal is to help you achieve optimal results!
Keeping that after facial GLOW...
Your facial is the first, but not the only step toward seamless skincare. At the Sanctuary we feel follow-up and a daily skincare regimen is the key to achieving great results. Please get acquainted with our products and pursue the personalized product pack that awaits you at checkout. These products are chosen specifically for your skin type by your esthetician.
Should I tell my esthetician that I'm on Retin-A or Accutane?
Yes. This is very important and can save you from post treatment disasters. Hydroxy acids, for example, can make your skin extra sensitive so steam, rubbing, waxing or other products and services your therapist uses or performs can cause irritation and leave you with an unpleasant experience. Please advise your therapist about any medical conditions or medications we should be aware of.
Can I use my cell phone? We take pride in providing our clients with an escape from every day stress and tension. We kindly ask that you please keep your cell phones and pages on OFF or VIBRATE during your appointment so others are not disturbed during their visit to The Sanctuary. Please refrain from speaking on your cell phone during your visit, Our goal is to provide clients with a relaxing, unforgettable spa experience.
Can my child. children be present during my spa visit? For the comfort of other guests receiving services, children are not permitted in the spa unless they are receiving services. You must be 18 to receive a massage or facial. We have princess services available, please view our menu for pricing. Please arrange to have a babysitter during your spa visit so you can fully enjoy the peace and tranquility The Sanctuary has to offer. Please note we cannot accommodate your appointment if your child is with you.